Refund & Cancellation Policy

This Refund & Cancellation Policy sets out the conditions under which customers may request refunds or cancellations for purchases made through our website or in-store.

1. Refund Eligibility

• Refund requests must be submitted prior to the use of the product or the delivery of the service.
• Refunds are not available for services that have been fully delivered or for products that have been opened, used, or damaged after delivery, unless proven to be defective or non-compliant with the description provided.

2. Refund Request Procedure

• Customers may request a refund through one of the following methods:
  • Submitting an online request via the “Contact Us” page on our website; or
  • Visiting our physical store in person.
• All refund requests must be accompanied by proof of purchase (receipt, order confirmation, or invoice).

3. Refund Processing

• Refund requests will be reviewed within seven (7) business days.
• Approved refunds will be issued using the original payment method unless otherwise agreed in writing.
• The timeframe for the funds to be credited back to the customer’s account may vary depending on the payment provider.